Organizational Security

Information Security Program

We have a comprehensive Information Security Program in place that is communicated throughout the organization. Our program follows the criteria set forth by the SOC 2 Framework and incorporates key principles like data minimization, ensuring we only process the minimum data required. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.

Third-Party Audits

Our organization undergoes independent third-party assessments to test our security and compliance controls.

Third-Party Penetration Testing

We perform an independent third-party penetration test at least annually to ensure the security posture of our services is uncompromised.

Roles and Responsibilities

Roles and responsibilities related to our Information Security Program and the protection of our customers’ data are well defined and documented. Our team members are required to review and accept all of our security policies.

Security Awareness Training

Our team members are required to go through employee security awareness training covering industry-standard practices and information security topics such as phishing and password management.

Confidentiality

All team members are required to sign and adhere to an industry-standard confidentiality agreement prior to their first day of work.

Background Checks

We perform background checks on all new team members in accordance with local laws.

Cloud Security

Cloud Infrastructure Security

All of our services are hosted with Amazon Web Services (AWS), a secure cloud provider with multiple certifications. Our platform is built on a segmented architecture, isolating application logic, AI services, and data storage into separate virtual networks to minimize risk. For more information on our provider’s security processes, please visit AWS Security.

Data Hosting Security

All of our data is hosted on secure, multi-availability zone Amazon Web Services (AWS) infrastructure within the United States. This includes utilizing services like Amazon S3 for file storage and managed databases for transactional data, ensuring both high availability and reliability.

Encryption at Rest

All customer data, including files and database content, is encrypted at rest.

Encryption in Transit

We enforce encryption in transit for all data using TLS. This applies to data moving between our users and the platform, as well as traffic between all of our internal services.

Threat Detection and Prevention

We utilize a web application firewall (WAF) to protect against common exploits. We also perform continuous vulnerability scanning and actively monitor for threats across our environment.

Logging and Monitoring

We actively monitor and log activity across our cloud services. These logs are captured to support audit and compliance requirements and enable thorough security analysis.

Business Continuity and Disaster Recovery

Business Continuity

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. Our use of multi-availability zone infrastructure for core data services ensures high availability.

Disaster Recovery

We utilize monitoring services to alert the team in the event of any failures affecting users, allowing for rapid response.

Incident Response

We have a process for handling information security events which includes escalation procedures, rapid mitigation, and communication.

Access Security

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Permissions and Authentication

Access to cloud infrastructure and other sensitive tools is limited to authorized employees who require it for their role. Where available, we have Single Sign-on (SSO), 2-factor authentication (2FA), and strong password policies to ensure access to cloud services is protected.

Least Privilege Access Control

We follow the principle of least privilege with respect to identity and access management.

Quarterly Access Reviews

We perform quarterly access reviews of all team members with access to sensitive systems.

Password Requirements

‍All team members are required to adhere to a minimum set of password requirements and complexity for access.

Password Managers

All company-issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Vendor and Risk Management

Annual Risk Assessments

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor Risk Management

Vendor risk is determined and appropriate security reviews are performed prior to authorizing any new vendor. For sub-processors, including optional third-party services, we ensure strict data controls are in place and that data is shared only via secure, encrypted channels.

Contact Us

‍If you have any questions, comments, or concerns, or if you wish to report a potential security issue, please contact security@arist.co.